What's New in Kyndi 4.2

Viktoria Krane

We are excited to announce the latest release of Kyndi version 4.2. This release includes several new features and improvements to the existing functionalities that will enhance the user experience for our clients. 

New Features and Improvements:

  • Kyndi Natural Language Search enhancements
  • Enhanced analytics experience with deeper insights
  • Content Curator screen design and functionality improvements
  • Content management optimization

Kyndi Natural Language Search enhancement

Customers that have deployed Natural Language Search can now benefit from the new Kyndi Clarity Analytics dashboard. As a reminder,  the new Analytics dashboard includes tracking and clustering queries, which is a key functionality that dramatically increases the analytical insights that our clients can extract from their search data.  

All of Kyndi’s Natural Language Search results views are available for immediate deployment either on their own or in combination with one another: 

  • Top 3 View
  • List View
  • Document View 

Additionally, customers can search simultaneously through up to 3 Volumes, which was made possible with the introduction of the Hubs concept with the release of Kyndi Clarity earlier this year

Enhanced analytics experience with deeper insights

Kyndi 4.2 provides more comprehensive statistics and metrics than its previous release to help customers gain deeper insights on user activities. We display more metrics and statistics around users’ interactions, clearly outlining clicks and relevancy scores for searches against curated content and non-curated content. We continue to display search results rankings. 

Clients can get both top-level statistics  and a drill down view for deeper insights into their users’ behavior. We provide daily, weekly, and monthly views.

We continue to cluster user queries around “Answered” and “Watched” questions, and with more analytics data Kyndi’s clients can get an even better understanding of how that content resonates with their users. The user interactions data is especially valuable in the  “Unmonitored” queries category, allowing content and product teams  to identify user inquiries that did not get answered due to the lack of content. The teams can rely on those insights  to discover content gaps and curate information tailored to the users’ needs.  

Improved Curator UI and functionality 

We allow customers to add alternative questions to their curated content hub to drive better user experience. In Kyndi 4.2, we enhanced user interactions with the “Curator” tool by offering content teams more intuitive workflow to encourage meaningful creation of alternative questions.     

Kyndi 4.2 offers  a few visual enhancements for the content teams. We made small stylistic improvements to ensure design is in sync with the functional intent to promote an intuitive user experience.  Also, we are now highlighting the organic search results (from non-curated content) that are most likely to provide highly relevant answers to a user query, making content curation a lot easier. 

Content management optimization

Content curation is Kyndi's novel approach to FAQs. Managing a large collection of curated content can be challenging, especially if you are trying to get a holistic understanding of the topics covered by the existing content. To help content teams quickly and effectively identify the patterns and different topics in their curated content repository,  Kyndi 4.2 allows them  to search through curated content using natural language search.  This enables content teams to not only find queries that are the exact matches but also discover similar matches that they might have missed before, which makes it very easy to quickly zero in on a particular topic to understand if it is well covered. 

For example,  in a pharmaceutical context, a search for “interactions” will return content about “conflicts” as well as questions that are phrased very differently (i.e., “Can I drink coffee?”).

To make it easier to navigate the curated content page, all columns can be sorted in both ascending/descending order, by clicking on the arrows in the column header.

We hope you enjoy these new features and improvements. Let us know if you’d like to see a live demo of the product!